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Legal

Refund Policy

When and how you can get a refund on a paid leatmap subscription.

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1. Overview

leatmap offers a 14-day refund window for new paid subscriptions to the Pro and Business plans. Refunds are processed by Paddle.com Market Limited (opens in new tab), our reseller and Merchant of Record, and credited back to the payment method used at checkout. The Hobby (Free) plan has no charge and is therefore outside the scope of this policy.

This policy supplements the rights you have under our Terms of Service and any non-waivable rights you have as a consumer under EU and Dutch law (see section 6).

2. Eligibility

  • First-time monthly subscription, within 14 calendar days of the initial charge: a full refund of the first monthly fee, no questions asked.
  • First-time annual subscription, within 14 calendar days of the initial charge: a full refund of the annual fee, no questions asked.
  • Cancellation after 14 days, mid-cycle: for monthly plans, no refund of the current month — your access continues to the end of the paid period. For annual plans, a prorated refund of any whole, unused months remaining (partial months are not refunded).
  • Renewal charges:renewal payments after the initial 14-day window are not eligible for the “no questions asked” window. To avoid a renewal charge, cancel at any time before the renewal date — cancellation takes effect at the end of the current billing period and you keep access until then.
  • Upgrades and plan changes:a prorated charge issued by Paddle when you upgrade is not subject to a separate 14-day window; it falls under the original subscription’s window.

3. What’s Not Refundable

  • usage overages already consumed in a given billing period;
  • add-on features or one-time charges that have already been used (for example, an Art. 17 vault export already delivered);
  • credits applied to your account from a promotion, referral, or goodwill gesture, which expire on cancellation and have no cash value;
  • subscriptions terminated by us under Section 14 of the Terms of Service for breach (e.g., abuse, fraud, illegal use, or chargeback abuse).

4. How to Request a Refund

You can request a refund through either of the following channels:

  • email support@leatmap.com from the email address on your leatmap account, with your workspace ID and the order or transaction ID from your Paddle invoice (so we can locate the charge); or
  • contact Paddle directly via the buyer portal linked from your original receipt email — Paddle will route the request to us for confirmation where applicable.

Within the 14-day window we do not require a reason, but feedback is always welcome — it helps us improve the product.

5. Processing Time

Once approved, Paddle processes refunds within 5–10 business days. The refund is credited to the original payment method (the card or bank account used at checkout). Depending on your bank or card issuer, the credit may take an additional 1–5 business days to appear on your statement. We have no control over your bank’s settlement schedule.

The refund will be in the same currency as the original charge. Currency-conversion losses incurred by your bank between the original charge and the refund are not the responsibility of leatmap or Paddle.

6. EU Consumer Rights

If you are a consumer (a natural person acting outside your trade, business, craft, or profession) resident in the European Union or the European Economic Area, you have a statutory right of withdrawal of 14 days from the conclusion of the contract under Article 9 of EU Directive 2011/83/EU (the Consumer Rights Directive), as transposed into Dutch law in Book 6, Title 5, Section 2B of the Burgerlijk Wetboek.

This statutory right runs in parallel with the goodwill 14-day window described above. To exercise it, contact support@leatmap.com with a clear statement that you are exercising your right of withdrawal. You can also use the model withdrawal form set out in Annex I to the Consumer Rights Directive.

Where you have started using the Service during the withdrawal period and have expressly requested that we begin performance before the period expires, you acknowledge that you may lose your statutory right of withdrawal once the Service has been fully performed. Where the Service is partially performed, we will refund a sum proportionate to what was not used at the time you notify us of withdrawal.

7. Disputes & Chargebacks

We would much rather hear from you than from your card issuer. Before initiating a chargeback or dispute, please contact support@leatmap.com — in almost every case we can resolve the issue faster than the chargeback process and without affecting your access to the Service.

Chargebacks are handled by Paddle. We reserve the right to suspend or terminate Accounts that initiate chargebacks abusively (for example, after the Service has been used in good faith), per Section 14 of the Terms.

8. Contact

For all refund and billing questions: support@leatmap.com.